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	1.		Services Marketing : Integrating Cusatomer Focus Across the Firm / Valarie A. Zeithaml, Mary Jo Bitner by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Mcgraw-Hill Company Pvt Ltd, 2003 Availability: Items available for reference: KU Central Library: Not For Loan (1)Call number: 658.8 ZES 2003. Add to cart (remove)
	2.		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml and Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, 2000 Availability: Items available for loan: KU Central Library (2)Call number: 658.8 ZES, ... Place hold Add to cart (remove)

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