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	1.		Services marketing / Jochen Wirtz, Christopher Lovelock and Jayanta Chatterjee by Wirtz, Jochen Edition: 8th ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: India, Pearson, 2018 Availability: Items available for loan: KU Central Library (1)Call number: 658.8 WIS 2018. Items available for reference: KU Central Library: Not For Loan (2)Call number: 658.8 WIS 2018, ... Place hold Add to cart (remove)
	2.		TQM and ISO 9000 for architects and designers / Charles Nelson ; illustrations by Michael Lindell. by Nelson, Charles Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 1996 Availability: Items available for loan: KU Central Library (1)Call number: 720.685 NET. Place hold Add to cart (remove)

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