TY  - BOOK
AU  - Murthy,D B N
TI  - Managing Quality: : A Practical Guide to Customer Satisfaction 
SN  - 0761993053
U1  - 658.4013 
PY  - 1999///
CY  - New Delhi
PB  - Repsonse Books
KW  - Managing Quality
N1  - Includes Index
ER  -