Murthy, D B N   <br/><br/>
Managing Quality:   A Practical Guide to Customer Satisfaction / 
D B N Murthy  
 - 1st ed 
 - New Delhi :  Repsonse Books,  1999 
 - 226 p. :  ill. ;  22 cm 
<br/><br/>Includes Index 
<br/><br/><label>ISBN: </label>0761993053 9780761993056 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managing Quality
<br/><br/><label>Dewey Class. No.: </label>658.4013  / MUM