TY  - BOOK
AU  - Gitlow,Howard S.
AU  - Oppenheim,Alan V.
AU  - Oppenheim,Rosa
TI  - Quality management: tools and methods for improvement 
SN  - 0256106657
U1  - 658.562 23
PY  - 1995///
CY  - Burr Ridge Ilions
PB  - Irwin
KW  - Quality control
N1  - Includes bibliographical references (p. 501-503) and index
ER  -