TY  - BOOK
AU  - Martin,Lawrence L.
TI  - Total quality management in human service organizations
SN  - 0803949499 
AV  - HV95 .M2743 1993
U1  - 361.00685 20
PY  - 1993///
CY  - Newbury Park
PB  - Sage Publications
KW  - Total quality management in human services
N1  - Includes bibliographical references
ER  -