Martin, Lawrence L. Total quality management in human service organizations / Lawrence L. Martin. - 1st ed. - Newbury Park : Sage Publications, 1993. - ix, 109 p. : ill. ; 22 cm. Includes bibliographical references. ISBN: 0803949499 0803949502 LCCN: 93002580 Subjects--Topical Terms: Total quality management in human services LC Class. No.: HV95 / .M2743 1993 Dewey Class. No.: 361.00685 / MAT