TY  - BOOK
AU  -  Hooser, Phillip Van.
TI  - Willie's Way: Phillip Van Hooser
SN  - 9780471748076
U1  - 658.812 
PY  - 2005///
CY  - New Jersey : 
PB  - John Wiley and sons , 
KW  - Customer service
KW  - Customer loyalty
KW  -  Customer relations
KW  -  Sales & marketing strategies
N1  -  Includes index and bibliographies
ER  -