The Knowledge Management Toolkit : Orchestrating It, Strategy, and Knowledge Platforms /
Amrit Tiwana
- 8th im.
- Delhi : Pearson Education, 2012.
- xxvii, 383 pages : illustrations ; 25 cm + 1 CD-ROM (4 3/4 in.)
Includes bibliographical references and indexes.
Part I The rubber meets the road Chapter 1: Introduction Chapter 2: The knowledge edge Chapter 3: The origins of knowledge Part II The road ahead: implementing knowledge management Chapter 4: The 10-step KM road map Part IIA The first phase: infrastructure evaluation and leverage Chapter 5: The leveraged infrastructure Chapter 6: Aligning knowledge management and business strategy Part IIB The second phase: KM system analysis, design, and development Chapter 7: The knowledge management platform Chapter 8: Knowledge audit and analysis Chapter 9: Designing the KM team Chapter 10: Creating the KM system blueprint Chapter 11: Developing the KM system Part IIC The third phase: KMS deployment Chapter 12: Prototyping and deployment Chapter 13: Leadership and reward structures Part IID The final phase and beyond: measuring real-option analysis for performance Chapter 14: Real-options analysis for knowledge valuation Part II Side roads: appendices Digital Appendix A: The knowledge management assessment kit Digital appendix B: Alternative schemes for structuring the KM platform front end Digital appendix C: Software tools Endnotes Bibliographic refences and further reading Glossary Index About the CD
Thoroughly revised to reflect today's latest tools, technologies, and best practices, this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a company's existing investments in intranets, data warehousing, data mining, groupware, and other technologies. It offers a complete roadmap for building KM systems incrementally--with each step delivering new business value, and seamlessly building on the work that preceded it.