TY  - BOOK
AU  -  Besterfield,Dale H.
AU  - Carol Besterfield-Michna
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary
TI  - Total Quality Management
SN  - 8178082705
U1  - 658.562 
PY  - 2002///
CY  - India
PB  - Pearson
KW  - Management
N1  - Includes bibliographical references and index
ER  -