Besterfield, Dale H. <br/><br/>
Total Quality Management / 
Dale H. Besterfield & [et.. al.]. 
 - 2nd ed. 
 - India :  Pearson,  2002 
 - x, 533 p. ;  24 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.562  / BET