Includes bibliographical references and indexes.

We often hear about software projects that are late, over budget, or unable to satisfy customer needs. Yet some organizations are able to manage project after project successfully with desired results. In this book, Pankaj Jalote looks at one such organization, Infosys Technologies, a highly regarded high-maturity organization, and details the processes it has in place to manage projects. Revealing exactly how Infosys operates, Jalote provides an excellent case study to guide project managers everywhere. The specific Infosys practices described reflect sound management principles and practices. They are also grounded in common sense, and can be incorporated into any organization's software development operation easily.